Our Policy's

♡ Can be for any amount, generally they are  50% of your treatment cost.

♡ All deposits are non refundable. 

♡ Deposits can be transferred over to another appointment along as you have given the correct notice. (Check our Cancellation Policy Page)

♡ Within 7 days we will redo or correct any treatment if you are not happy with it, free of charge. 

♡ You will need to notify us within 7 days of having your treatment, that there is a problem and be able to show us in person or send very clear pictures of the treatment issue, within this time frame. (Methods of contact, email, WhatsApp, Instagram, Facebook or phone)

♡ Your complimentary fix needs to be arranged within 7 days of us speaking with you.

♡ Unfortunately anything addressed with us out of this time frame will not be able to be free of charge.

♡ If you are booking in for anyone under 18 years old you must call us up to book in, as we will need to set up a child's profile, we cannot use your adult account and we must attach who there guardian is to there account.

♡ Please seek guidance from us before attending the salon with children, certain treatments, days and times, we cannot accommodate this, please check first otherwise a Late Cancellation Fee will apply. 

♡ Children under 16 cannot be left unattended

♡ We cannot perform treatments on children that are not the correct age for the treatment being requested.

♡ Valid for 12 months. 

♡ Cannot share with a friend or family.

♡ Remaining balances cannot be refunded. 

♡ Cards can be kept and balances can be topped up.

♡ We cannot replace lost or stolen cards, nor can we backdate them.

♡ No show and late cancellations fees will be deducted off gift cards.

 ♡ All offers are subject to any terms set with the offer.  

♡ Only one discount at a time can be used. 

♡ All offers must be quoted or attached online when booking to receive them. 

♡ All personal offers sent to you can only be used by yourself, unless it states otherwise.

♡ Valid for 12 months. 

♡ Cannot be shared with friends or family.

♡ Cannot be transferred to others.

♡ Cannot swap any remaining balances over to other treatments. 

♡ Courses are non-refundable.

♡ We cannot refund any remaining balances.

♡ No shows & Late cancellations will result in loss of treatments to your course that meet the value of your cancellation fee. 

♡ You must be patch tested for all treatments that require this before your treatment can be carried out. (24-48 hours before)

♡ We need to re patch test you every 6 months with some of our brands and every 12 months for others. 

♡ Some treatments do not require a patch test, but if you are experiencing sensitivitys please let us know and we can patch test you, in anything we offer.

♡ Having a negative result means you can go ahead with the treatment, but it does not mean that you will not or cannot react in the future at some point, its very important to be aware of this fact and your body. 

♡ We will never take photos of you or your treatment without your permission.

♡ Some treatments require a before & after picture to be taken for insurance purposes. Some are for social media purposes. 

♡ You are entitled to view all the pictures that are taken of you or your treatment, and request where they be used or deleted.

♡ For your own safety we have cameras in our salon, but please ensure you are mindful of your belongings.

♡ We cannot be held responsible for any personal items that are left unattended.

♡ We do not sell any professional products (salon use products) to our clients, and under no circumstances can clients use or handle our professional products.

♡ Retail products can be used and purchased by clients.

♡ Gift vouchers are non-refundable and valid for 12 months from the purchase date, and will not be accepted after the expiry date.

♡  Vouchers cannot be redeemed for cash, sold or transferred. You must bring your voucher along to your appointment if you wish to use it.

♡ Products must be returned unused and unopened, with seals intact and in the same condition they were purchased, along with receipt of purchase. We will not accept for exchange or refund any item that has been used or is not in the condition in which it was purchased from us. This does not affect your statutory rights.

♡ No cash refunds, all refunds must be made through our card system.

♡ Treatments are non-refundable once carried out, we will amend or fix any work for you in lines with our Treatment Guarantee.

♡ We accept Debit and Credit cards (excluding American Express) Apple Pay, Google Pay and Cash. We also accept card payments by phone.

♡ We do not accept payment by cheque.

♡ All treatments must be paid for on the day.

♡  If you are having a few treatments over more than one day and planning on paying in one sum, payment must be taken on day 1 of your treatments.

♡ If you have issues paying in the salon, we will do our best to help, you will be asked to remain in the salon until your payment has been made.

♡ For treatments to be carried out we need to fill in a consultation form for you, it is important that all the information is correct and that you update us of any changes.

♡ For your booking we will need your full name, number, email and D.O.B. So we can guarantee contact with you regarding your appointment and reminding you of your appointment and verify you meet our age restrictions.

♡ We will also ask you for your gender, address and how you heard fo us, these questions are optional but helpful to us, all information is kept strictly confidential and for the purposes of your salon profile only.

♡ All personal details you provide us with are for our records only.  

♡ All information is stored in a safe and secure way remotely via cloud system. 

 
♡ From May 2018, all new client records automatically ‘opt out’ of any marketing. This means we will only contact you regarding your appointment if you ‘opt in’ to receive promotional material.

♡ It is your choice whether we contact you regarding any offers, promotions or newsletters.  

♡ You can change your mind and ‘opt out’ at any time by pressing the unsubscribe link at the bottom of your emails, or by letting us know directly.  

♡ If you do not want to miss out on offers or news that we have to share, you can ‘opt in’ at any time to one or both of SMS and email updates. 

♡ If you do not show up for your appointment, you will be liable for 100% of your treatment cost.

♡ If you turn up late and your treatment cannot be carried out and you have to rebook, you will be liable for 50% of you treatment cost. If you do not rebook you will be liable for 100% of your treatment cost. 

♡ If you look under 25 and could be underage  for the treatment you have booked you will be asked to provide ID, if you cannot prove your age or you are underage for your booking you will be liable to pay 100% of your booking cost  this leads to your treatment not going ahead.

♡ You cannot change your mind for a completely different appointment on the day that equals more than 15 minutes different. You will still be liable for the treatment time you booked in. 

♡ Please do not bring food into the salon. 

♡ You are welcome to bring your own drink with you. 

♡ We expect all phone calls to be made to you within our salon opening hours. 

♡ Social media messages, emails & WhatsApp replies will be responded to in and outside our salon hours. 

♡ We do not expect any members of the team to contact you from there personal devices regarding salon matters, nor do we expect you to contact them regarding anything to do with your appointments, treatments or salon related questions on there personal devices or platforms. 

♡ Its 2020 so we don expect to not see phones out in the salon or for you to not be on them. 

♡ We ask phones are on silent and that if you are taking a phone call that you are mindful of volume and any interference it may cause with your treatment. 

♡ Staff will take pictures on there phones for the salon social media, they will not use your images for any personal sites or arrangements they have out side of Heidi Avery Salon. 

♡ Staff will have phones on silent and vibrate turned off,  they will also not answer or message on there perosnal phones on the salon floor. 

♡ If you see the team on phones at the reception this will be for communicating and booking appointments with our customers on all our media platforms.