Our Policy's

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♡ Masks must be worn within the salon, including sunbed users. 

♡ Hands must be sanitised at reception. 

♡ All appointments including sunbeds must be pre booked. 

♡ Pay as you go sunbeds must be booked and paid via our online booking tab. 

♡ Courses must be booked via telephone or messaging, once courses have completed they will no longer be available for purchase and you will need to pre book using the online booking tab on our website. 

♡ You cannot attend with anyone as we cannot accommodate them in our waiting area. 

♡ Please do not turn up to early as we may not be able to allow for you to wait inside depending on numbers and spacing. 

♡ Please do not enter the salon if you see someone stood at reception, please wait until we can manage you in and out one at a time. 

♡ Please be aware our main door is locked mostly to manage social distancing.

♡ Can be for any amount, generally they are  50% of your treatment cost.

♡ All deposits are non refundable. 

♡ Deposits can be transferred over to another appointment along as you have given the correct notice. (Check our Cancellation Policy Page)

♡ If you do not show up to your appointment you will loose your deposit or full payment you have made.

♡ Within 7 days we will redo or correct any treatment if you are not happy with it, free of charge. 

♡ You will need to notify us within 7 days of having your treatment, that there is a problem and be able to show us in person or send very clear pictures of the treatment issue, within this time frame. (Methods of contact, email, WhatsApp, Instagram, Facebook or phone)

♡ Your complimentary fix needs to be arranged within 7 days of us speaking with you.

♡ Unfortunately anything addressed with us out of this time frame will not be able to be free of charge.

♡ If you are booking in for anyone under 18 years old you must call us up to book in, as we will need to set up a child's profile, we cannot use your adult account and we must attach who there guardian is to there account.

♡ Please seek guidance from us before attending the salon with children, certain treatments, days and times, we cannot accommodate this, please check first otherwise a Late Cancellation Fee will apply. 

♡ Children under 16 cannot be left unattended

♡ We cannot perform treatments on children that are not the correct age for the treatment being requested.

♡ Valid for 12 months. 

♡ Cannot share with a friend or family.

♡ Remaining balances cannot be refunded. 

♡ Cards can be kept and balances can be topped up.

♡ We cannot replace lost or stolen cards, nor can we backdate them.

♡ No show and late cancellations fees will be deducted off gift cards.

 ♡ All offers are subject to any terms set with the offer.  

♡ Only one discount at a time can be used. 

♡ All offers must be quoted or attached online when booking to receive them. 

♡ All personal offers sent to you can only be used by yourself, unless it states otherwise.

♡ Valid for 12 months. 

♡ Cannot be shared with friends or family.

♡ Cannot be transferred to others.

♡ Cannot swap any remaining balances over to other treatments. 

♡ Courses are non-refundable.

♡ We cannot refund any remaining balances.

♡ No shows & Late cancellations will result in loss of treatments to your course that meet the value of your cancellation fee. 

♡ You must be patch tested for all treatments that require this before your treatment can be carried out. (24-48 hours before)

♡ We need to re patch test you every 6 months with some of our brands and every 12 months for others. 

♡ Some treatments do not require a patch test, but if you are experiencing sensitivitys please let us know and we can patch test you, in anything we offer.

♡ Having a negative result means you can go ahead with the treatment, but it does not mean that you will not or cannot react in the future at some point, its very important to be aware of this fact and your body. 

♡ We will never take photos of you or your treatment without your permission.

♡ Some treatments require a before & after picture to be taken for insurance purposes. Some are for social media purposes. 

♡ You are entitled to view all the pictures that are taken of you or your treatment, and request where they be used or deleted.

♡ For your own safety we have cameras in our salon, but please ensure you are mindful of your belongings.

♡ We cannot be held responsible for any personal items that are left unattended.

♡ We do not sell any professional products (salon use products) to our clients, and under no circumstances can clients use or handle our professional products.

♡ Retail products can be used and purchased by clients.

♡ Gift vouchers are non-refundable and valid for 12 months from the purchase date, and will not be accepted after the expiry date.

♡  Vouchers cannot be redeemed for cash, sold or transferred. You must bring your voucher along to your appointment if you wish to use it.

♡ Products must be returned unused and unopened, with seals intact and in the same condition they were purchased, along with receipt of purchase. We will not accept for exchange or refund any item that has been used or is not in the condition in which it was purchased from us. This does not affect your statutory rights.

♡ No cash refunds, all refunds must be made through our card system.

♡ Treatments are non-refundable once carried out, we will amend or fix any work for you in lines with our Treatment Guarantee.